RETURNS
We hope that you will be ecstatic with your order. However, if you wish to return your order please notify us asap here.The notification should arrive within 14 days of receiving the goods, let us know if you want: an exchange, a credit note, or a refund
All pieces must be returned new, unworn and in a resaleable condition and in their original and undamaged packaging with all the labels still attached. In order to qualify for a full refund, you must return all the original dispatch paperwork and the gifts and extra items sent to you in addition to the items you bought (i.e. polish cloth, surprise gift, vouchers).
If the product fails to arrive and you are unable to provide proof of postage, Delmora™ reserves the right to refuse a refund.
Returns that are damaged or tarnished will not qualify for a refund and may be sent back to the customer.
Once we receive returns, they are quarantined for 24 hours in line with Covid-19 precautions. Refunds will be processed within 7 days of receipt (this may take up to 14 days during busy periods). Your credit card company may take around 4-7 working days to credit your account. Check their T&C for more details.
These products can’t be returned
- Gift cards and eGift cards
- Engraved pieces (unless the product is faulty)
- Any products showing signs of use or wear
- Any earrings, due to health and safety reasons
- Any hair items for hygiene reasons
- Items on sale
- Items sold to you as: faulty
- Gift wrapping
- Items sold in craft markets
- Vintage pieces
- Items without a copy of your proof of purchase
Delmora™ will evaluate every case closely and let you know if charges apply. Returns that are quickly notified and damaged in transit are usually free.
Some Delmora™ styles are unique and produced in only one size. Due to this, we can’t offer exchanges on many items. Please contact us to offer you the best solution. hello@delmora.co.uk